Returns Policy — Digital Products

With Paris

Effective date: [18/07/2026]

This policy covers digital products only — including the Ten Moons Journal and other downloadable journals, card decks, guided audio, and printable resources, whether purchased via withparis.co.uk, Stan Store, or Etsy. For physical products, see the returns section of our Terms of Use.

1. No returns or refunds on digital products

Because digital products are delivered instantly, or shortly after payment, we do not offer returns, exchanges, or refunds once a digital product has been downloaded, or access has been granted — this includes simply changing your mind, ordering the wrong item by mistake, or no longer wanting the product.

Under the Consumer Contracts Regulations 2013, you would normally have a 14-day cooling-off period on online purchases. By completing your purchase and confirming you wish to receive the digital product immediately, you agree that this cooling-off period ends as soon as download or access begins, and that you lose the right to cancel for a refund once that happens.

2. When we will help

This no-returns policy does not affect your statutory rights under the Consumer Rights Act 2015, which requires digital content to be of satisfactory quality, fit for purpose, and as described. We will offer a replacement file, fix, or refund (at our discretion) if:

•      The file is corrupted, faulty, or won't open;

•      You received the wrong item due to an error on our part;

•      The product is significantly not as described; or

•      You were charged more than once for the same purchase in error.

To request help with any of the above, contact us at [withparis.x@gmail.com] within 14 days of purchase, including your order number and a description of the issue. We'll aim to resolve it, or issue a refund, within a reasonable time.

3. Access issues

If you have trouble downloading or accessing a digital product you've purchased (for example, a broken link or expired access), let us know and we'll re-send it or fix access — this is a delivery issue, not a return, and doesn't affect the no-refund policy above.

4. Who we are

[Paris [Gosling-Browne] trading as With Paris], of [Leicester]. Contact: [withparis.x@gmail.com]. We operate as a sole trader.